System Conversion - April 1, 2016
RMECU will be changing processing systems as of April 1, 2016. What this means for our members is we will have to close our doors from April 1 through April 3, 2016. We ask for your patience and understanding during that time as many things will be changing. We've put together a letter for your reference which is being mailed and is also available here. Please don't hesitate to contact us with any questions.
eZcardinfo.com got a Facelift September 2015
If you use eZcardinfo.com to manage your RMECU credit card you may have noticed the look is a bit different. There was a major overhaul of the website last week. While there were a few kinks at first, they have all been resolved and members should now be able to login without any issues.
If you are not a user of eZcardinfo.com, now's the perfect to start. The new website is more user friendly and easier to navigate. Go to the eZcardinfo.com and click on Enroll Now on the right side of the page.
Debit Cards Blocked in GA & TX
As a result of the several security breaches with various merchants over the past year, RMECU has been experiencing a significant amount of fraudulent debit card transactions originating in the state of Georgia and Texas.
To protect our members and the credit union, we have blocked transactions originating in Georgia and Texas processed as signature swiped. If you are going to be traveling to these or any other state, please notify us with the dates of your travels so we can update your account properly and you can use your RMECU debit card without any issues.
Enhanced Fraud Protection on Debit Cards
We have partnered with First Data to better protect you against debit card fraud. If you get a call from Card Member Services or Transaction Review Department on behalf of Racine Municipal Employees Credit Union - do not be alarmed. This is not a scam. They are simply calling to verify transactions on your debit card that are potentially suspicious or fraudulent. They will not ask for your card number or account number; they have all that on file. In the event that a transaction is fraud, please call the credit union as well so we can reissue your card and reimburse you for the transactions.
Identity theft is a growing problem all over the world and member's of our Credit Union have been effected by it as well. It's important to be careful in giving out any personal information in order to prevent it from being used by someone else. If you believe that your personal information has been compromised or want to learn more about prevention, please stop in and ask us. We would be happy to help. Here are some quick tips to avoid problems:
- Only give out your information to people you trust.
- Store your information in a safe place. For example, don't leave items with your personal information in your car.
- Don't allow people that aren't on your account to use your debit or credit card.